Housing Support Program Manager
Lawrence, MA
Full Time
Housing and Social Services
Manager/Supervisor
Job Summary:
In concert with the Director of Social Services, the Housing Support Program Manager will oversee the administration of housing stabilization and homeless programs including but not limited to: RAFT, ESG, CoC, LPS and other programs. In addition, s/he will be expected to be an active and engaged participant in Greater Lawrence’s housing and homeless community, representing the interests and priorities of GLCAC, Inc.
Essential Functions/Key Responsibilities:
- Administer homelessness prevention and rapid rehousing, RAFT and other federal state and local funds for families to maintain and/or access housing by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds.
- Oversee staff and review and process all referrals and applications submitted by external partners as well as direct applicants and staff, checking for completeness and accuracy.
- Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner.
- Maintain and develop relationships with landlords and property managers. Ensure timely payments to landlords.
- Assure that the HMIS/VESTA, ENGAGE and SureImpact systems are maintained.
- Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications.
- Track client referrals and program outcomes and maintain client data and documentation.
- Oversee assigned Interns and communicate with colleges.
- Ensure effective case management is being provided to consumers in unison with GLCAC and collateral agencies, utilizing a housing first model.
- Compile agency and funders report as designated by requirements.
- Community outreach to service area on resources and accessing services, provide presentations to outside organizations as required, attend outreach events.
- Lead staff in managing the complex changing requirements put forth for housing, recruit, hire and train new staff.
- Oversee the budget of all funding sources to ensure stay within parameters.
- In the absence of the Director of Social Services and/or CFSC Manager will ensure programs needs are met including but not limited to attending meetings, financial responsibility (payroll).
- Works with an agency to develop and implement new grants and new programs including collaborating within the agency and outside organizations.
- Trains on support and services community service center program.
- Provides after-hours coverage for service delivery.
- Other duties as assigned.
Skills & Qualifications:
- Previous experience, training, or knowledge regarding housing subsidies.
- Ability to work independently, prioritize, organize, problem solve, and exercise good judgment with minimal supervision.
- Skilled in coordinating various projects simultaneously; Ability to demonstrate flexibility and creativity.
- Experience supervising staff.
- Strong organizational and interpersonal skills are required.
- Able to work effectively under time pressure and/or deadlines.
- Excellent verbal and written communication skills.
- Willingness to work flexible, varying hours, including evenings and weekends, as needed.
- Bachelor’s degree and two years of housing experience or associate’s degree in human services field and two years of housing experience.
- Prior supervisory experience required.
- Ability to speak Spanish preferred.
- Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.
Supervisory Responsibility: Oversee Housing staff and student interns assigned.
Travel: Local travel, occasional travel to funding sources, meetings and trainings. Must have a reliable car.
Physical Demands: Office duties, lift 25 pounds.
Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.
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