Case Management Specialist
Job Summary:
Under the supervision of the Division Director of Energy Services, the Case Management Specialist is responsible for assisting clients in identifying appropriate energy improvement services on a long-term basis. The Case Management Specialist is responsible for implementation and oversight of relationships, programs, and case management. Essential functions of the job include: The Case Management Specialist must be able to develop strong working relationships with client population, and be able to relate to individuals making significant decisions.
Essential Functions/Key Responsibilities:
- Case Management
- Works with clients to develop individualized energy service improvement plans.
- Assists clients with applications, completes supportive and subsidized paperwork, and advocates for clients
- Maintains client records
- Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines.
- Maintains client-related data and case notes in the data system as required by the program.
- Prepares case management-related reports including but not limited to outcomes, challenges, successes, etc.
- Home visits/ client follow-up
- Continually monitors and evaluates each client’s Energy services progression through their case management plan, and develop corrective action revisions to the plan as needed.
- Support and referral services
- Provides financial assistance by referring clients to the MVRF program and other special programs.
- Assists in completing applications.
- Organizes educational workshops
- Helps perform outreach to community which will require some night and weekend assignments
- Ensures compliance with all agency policies
- Other as required by the position
Skills & Qualifications:
- Bachelor's degree in human services, education, communications, or a related field or Five years of experience providing services to low-income populations.
- Knowledge of energy programs and energy-saving measures. (preferred)
- Must be bilingual (English/Spanish).
- Excellent written and oral communication skills.
- Skills in developing energy plans for clients and case management.
- Must have proficient computer skills in Microsoft Office and be familiar with maintaining a database.
- Must be committed to providing effective customer/client service and demonstrate self-initiative.
- Must be able to work independently as well as part of a team.
- Must be able to interact with highly diversified clientele and be able to work in a high-volume office environment.
- Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
- Must have own transportation and a valid driver’s license.
- Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.
Other:
Supervisory Responsibility: None
Travel: Local
Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.