Business Services Representative

LAWRENCE, MA
Full Time
Experienced

Job Summary:

The Business Services Representative (BSR) is the primary point of contact and the local subject matter expert for businesses within their assigned Industry Sector Team (IST).  The BSR will market and promote the services of the MassHire Merrimack Valley Career Center and MassBizWorks to employers and other interested parties in the workforce development area; develop and implement promotional programs;  conduct assessments of businesses to identify workforce development needs; gather and disseminate labor market information related to their assigned industry(s); provide technical assistance concerning recruitment of career center clients; establish and maintain working relationships with employers; plan and organize job fairs, recruitments and employer information sessions; establish and maintain a data bank of information on local employers; assist career center staff by soliciting employment opportunities for specific clients and perform related duties as required.  The B will cultivate lasting, strong relationships with employers within the MassHire Merrimack Valley service area

Essential Functions/Key Responsibilities: 

 

  • Markets and promotes Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services.  Determine business needs, connect business customers with needed state resources, and solicits employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards regarding content to adequately serve the Career Center's job seeking customers.

  • Market Business Services and MassBizWorks to Employers (i.e., grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).

  • Work with local businesses to develop Apprenticeship and On the Job training opportunities to assist them with their workforce needs

  • Create, develop, and facilitate presentations to employers, community organizations. and job seekers to promote career center services and coordinate and facilitate focus groups. 

  • Utilize online tools (i.e.: Burning Glass/Labor Insight, O*Net, MassCIS etc…) to research local labor market information and trends to understand the needs of businesses with the service delivery area and present those findings to employers and career center staff. 

  • Work with other career center staff to promote the services of the Career Center using various platforms (i.e. flyers, social media, etc.) to inform the public and employers of available agency services and programs.

  • Provides technical assistance and act as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, on-site or virtual recruitment opportunities.

  • Ensures that the Career Center staff is aware of employer needs and job order specifications to facilitate the prompt and effective servicing of job orders.  Work collaboratively with employment counselor and recruiter colleagues.

  • Plans, organizes, and conducts job fairs, recruitments, and Employer Informational Sessions for both employers and job seekers.

  • Establishes and maintains information on local area employers within their assigned WDA through on-site visits to advocate for the placement of Career Center customers; records and updates information in the MOSES database.

  • Establishes and maintains effective working relationships with peers, supervisors, and Career Center partners.

  • Performs other duties necessary to support customer service and ensure the smooth daily operation of the Center.

  • Participates in staff development and cross training opportunities.

 

Skills & Qualifications

  • Knowledge of a wide variety of occupations common to the area labor market.

  • Knowledge of the principles, practices, & techniques of marketing & sales.

  • Proven knowledge of the types and content of occupations common to the public and private sectors.

  • Knowledge of interviewing techniques.

  • Demonstrated knowledge of local factors, trends and problems in providing business services to clients.

  • Knowledge of Federal Contractor Compliance requirements.

  • Ability to market, promote Businesses in accessing statewide services to include grant applications, tax incentives and other state and federal services/incentives to meet their hiring needs.

  • Ability to market and promote Career Center services and customers.

  • Ability to create and facilitate presentations to large groups of employers to include conducting employer and job seeker focus groups.

  • Prior experience and success in public speaking and conducting presentations.

  • Ability to conduct labor market research within service delivery area to assist employers with filling open positions.

  • Ability to communicate effectively in oral and written expression.

  • Ability to give written and oral instructions in a precise and understandable manner.

  • Ability to establish rapport and working relationships with individuals from a wide variety of different cultural, ethnic, and economic backgrounds.

  • Ability to stimulate interest in Career Center programs, services, and customers.

  • Demonstrated knowledge of principles and techniques of human service interviewing.

  • Ability to understand, explain and implement policies and procedures, standards, guidelines, laws and regulations that govern Career Center activities.

  • Demonstrated knowledge of principles and practices of conducting workshops.

  • Proven ability to interact in a team environment and to establish and maintain harmonious working relationships with peers, supervisors, other agency representatives, employers, and customers.

  • Working knowledge of MS Office Products.  Proven ability to accurately and concisely record information and maintain the integrity of the computerized data base.

  • Availability to work nights and or weekends as necessary to promote career center services

  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that makeup clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Preferred Qualifications:

  • Knowledge of regional employment and workforce trends.

  • Experience working with regional chambers of commerce and knowledge of the regional business Community.

Other: 

Travel:  This job regularly requires the employee to sit, walk, and stand, as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move objects weighing up to 10 pounds and occasionally lift and/or move objects weighing up to 25 pounds.

Work Environment: This job operates in a professional office environment, utilizing standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

 

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*